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Wow... worst customer service EVER!!!

#1 User is offline   YoPaulie 

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Posted 18 March 2009 - 10:43 PM

And this is absolute HELL.



http://imgs.xkcd.com...zon_billing.mp3

Really, REALLY long. But, just, wow.


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#2 User is offline   YoPaulie 

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Posted 18 March 2009 - 10:55 PM

Here's the blog that documents it.

http://verizonmath.blogspot.com/


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#3 User is offline   Rodders 

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Posted 19 March 2009 - 09:51 AM

I listened to the whole thing and was quite simply stunned. I read about him phoning back for quotes and only a couple of them actually quoted correctly.
Stopping in the middle is distinctly unpatriotic
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#4 User is offline   yulilin 

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Posted 19 March 2009 - 10:02 AM

I love the patience that you have, I'm laughing at my computer right now, I'm not done with the whole thing.
Why can't they understand tha 1.0 cents is different from 1.0 $ ????
and then in between you hear the recording about how great verizon is :surprised:
the lady says "why are we doing cents" because that's what you quoted idiot!!!! :shock:
"I'm not a mathematician" really!?!?!?!?
Por favor mantenganse alejados de las puertas
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#5 User is offline   YoPaulie 

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Posted 19 March 2009 - 12:38 PM

I know!!!


I actually slapped my forehead when the guy said towards the beginning that there was no difference between .002$ and .002. Simply amazing.


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#6 User is offline   MaxiBarns 

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Posted 21 March 2009 - 05:43 PM

As a math teacher I am not surprised...I commonly see this mistake w/ the topic of percents. As a Language Arts teacher its a fascinating discussion about barriers in effective communication. Hey, I might use parts of the discussion in an upcoming lesson!
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#7 User is offline   Serkazong 

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Posted 24 March 2009 - 07:37 PM

Just last night I spent 72 minutes on the phone with their billing department about a $263.72 credit they owe me for wireless internet charges that were applied to my wife's phone (she has an internet block on it). I have a credit memo from them and they show a credit issued, but still insist I owe them for the service which I never had. The last time my wife called them, they told her she needed to be more responsible with her phone and reduced her to tears. I expect they will start applying finance charges and turn me over to a collections agency soon. I should probably just go ahead and pay them and save myself the trouble.
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#8 User is offline   YoPaulie 

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Posted 24 March 2009 - 11:44 PM

Oy! No!

I'd say get your local Attorney General involved... or call the local news about it.


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#9 User is offline   Serkazong 

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Posted 26 March 2009 - 06:31 PM

I actually may have this resolved.....I was told (after only 24 minutes on the phone) that I have a zero balance on my account. I am anxious to see my next bill, but the website also says "zero" and shows my credit.

The Attorney General is a great idea- I always forget about that guy.
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#10 User is offline   squishybear 

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Posted 06 April 2009 - 12:16 PM

I feel so bad for this guy.
Thank goodness it got resolved in the end.
I would not have the patience to have handled this.

Edit: I couldn't finish the clip. I just can't imagine someone not figuring this out after like 10 minutes. Good thing he recorded this. No one would have believed him.
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